Thermal Printer Servicing
Like all hardware, printers require regular maintenance and care. We can help prevent downtime and lost production by identifying and rectifying faults and issues before they occur. Our preventative maintenance service inspections are similar to a car service and MOT. We will check for known faults and weak points that can occur over time, along with issues created by general wear and tear.
Our expert engineers will come onsite to inspect and review your printers, including a full internal clean of all core components. If we find any issues we may be able to fix it there and then, or book a follow up visit to quickly repair the printer before it causes any downtime and loss of income for your business.
Book A Printer Service
Contact Us
If you would prefer to speak with one of our UK based printer repair specialists, you can contact us via:
Phone: 0123456789
Email: help@fixmyzebra.com
FIX MY ZEBRA
Unit 27, Eagle Road
Manorside Industrial Estate
Redditch, Worcestershire
B98 9HE, UK
Or, Find out More
If you would like more information on our team and the repair process keep reading this page.
Our Process
Our service process is fairly straightforward, but don't just take our word for it. We've outlined the full process from start to finish, so you know exactly what to expect.
1 - Gather Details
Before we can schedule the service, we need to gather some information. This includes some essential details such as:
- Your business name and contact details
- The manufacturer of the printer
- Location of the printer
- How many printers you have at that location
To speed things up, you may be able to pay the service charge online via the above form. This will help ensure your service is scheduled as quickly as possible.
Time frame - Immediate
2 - Servicing the Printers
When one of our engineers arrive, they will run through any essential information and Health and Safety processes. As part of this, they may also discuss your setup, requirements and how your printing process works.
Following this, the engineer will carry out the inspection on your printer(s), including:
- Mechanical parts, such as drive belts and sensors
- Consumable parts, such as print heads and platen rollers
- Cleaning and calibration
- Print quality and overall printer integrity
After the service, we will suggest recommendations on how to further improve your process and extend printer life. A full service report will be provided.
Time frame - 1 to 3 working days
3 - The Follow Up
Once the service is complete you will receive a follow up call shortly after. Our friendly team will check to make sure:
- You are happy with the repair
- Level of service
- Any further issues or requirements
- Feedback for our team
Time frame - up to 3 weeks after service
Regular Maintenance With Our Service Plans
If you are already on one of our service plans, you can just contact us directly to discuss your next annual service. For more information on our service plans, which can include annual services, warranties and repairs, check out our dedicated page.