Repair Your Zebra Printer
As early as next working day
You can book a repair online using our Book Your Repair tool. This tool will ask you everything we will need to provide you with an initial cost for a call out. You can pay online using our secure payment method. This speedy process will ensure we're able to book your repair call out without delay!
We can also repair other well known thermal transfer printer brands, including Toshiba, Sato, Godex, Printronix, TSC, Honeywell, Citizen, Datamax O'Neil and CAB Printers. We are authorised repair specialists for many of these brands.
Book Your Repair
Contact Us
If you would prefer to speak with one of our UK based printer repair specialists, you can contact us via:
Phone: 0123456789
Email: help@fixmyzebra.com
FIX MY ZEBRA
Unit 27, Eagle Road
Manorside Industrial Estate
Redditch, Worcestershire
B98 9HE, UK
Or, Find out More
If you would like more information on our team and the repair process keep reading this page.
Our Repair Process
To give you peace of mind, we've outlined our repair process so you know exactly what to expect. From start to finish we will keep you updated and informed.
1 - Gather Details
Before we can schedule any work or repairs, we need to know a bit of information. This includes some essential details such as:
- Business name and contact details
- The manufacturer of the printer
- Brief description of the fault
- Location of the printer
To speed things up, you can pay the callout charge online via the above Book Your Repair form. This will help ensure the quickest response times.
Time frame - Immediate
2 - The Repair
We will schedule an onsite engineer to be with you within 3 working days. We aim for a next working day repair, when possible.
Once our engineer arrives on site, they will:
- Meet the site contact
- Follow site protocol
- Assess printer faults
- Facilitate the printer repair
- Confirm outcome and issue repair report
Whilst we carry most common parts and supplies to fix many known issues, an onsite repair is sometimes not possible. If this is the case, we will discuss the best options and time frames to get back up and running as quickly as possible.
Time frame - 1-3 working days
3 - The Follow Up
Once the repair is complete you will receive a follow up call shortly after. Our friendly team will check to make sure:
- You are happy with the repair
- Level of service
- Any further issues or requirements
- Feedback for our team
Time frame - up to 3 weeks after repair
Avoid Future Repairs
Rather than keeping your fingers crossed, we believe regular maintenance is the best way to avoid repairs and unplanned downtime. As a business, it can be incredibly costly to have a machine down for any amount of time. Why not talk to us about our excellent and highly-competitive service plans to look after your printers.